How to do TQM on the web-site for teachers and learners of English as a secondary language from a German point of view.
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Process Improvement
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Understanding the customer
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Over 90 % of the capability, creativity, knowledge, skills and experience are outside the top management team, but constrained in departmental boundaries.

Over 90 % of the vision, will, determination, patience, leadership and power are inside the top management team.

Putting these together makes an unbeatable combination.  It starts with the Chief Executive or Head of the organisation, who needs to:

TQM is continuous improvement through people
 

The best results come when you intertwine TQM, ISO 9000 and IiP
That is the  EFQM Excellence Model and Knowledge Management


go back to the table of contents
Table of contents
How to do TQM HOMEback to the homepagePAGE back to the previous page back to
Introduction to
Process Improvement
go on to:
Understanding the customer
on to the next page