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TQM InformationThe ABA Quality Steering Committee was formed in Spring 1995 to identify processes in which quality improvement techniques could be applied to change the way we think about and conduct our business. |
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CORE VALUESCollaboration - A cooperative and non-competitive effort, in acknowledging our shared customers and goals, is integral to our ability to achieve excellence in services provided. We achieve success by contributing to the success of others.Community - Administration and Business Affairs is a complex organization providing services to and receiving services from others inside and outside the university. We realize our actions and responsibilities are interdependent, affecting the campus community and the larger society. Creativity and Innovation - Creativity and innovation means we are receptive to new ideas for accomplishing our goals. It is encouraged through free expression and an open exchange of ideas and/or suggestions from all individuals. Empowerment - Empowerment means providing every staff member with the ability to make responsible decisions free from the fear of failure. We believe in providing the channels through which they can express their ideas. Empowerment enriches individual satisfaction and inspires individual responsibility and accountability. Excellence - We strive for excellence in every way. Excellence is achieved by high standards, continual dedication towards improvement and self satisfaction. Professional Development and Growth - We encourage professional development and growth by providing educational opportunities and by recognizing individual achievement. Responsibility and Accountability - We accept the responsibility to continuously improve in all processes without compromising our ethics or integrity. Accountability for the use of public resources and the value of the services resides with individuals as well as program centers. Service to Customers - The quality of the service we provide is our top priority. Everything we do must contribute to the quality of service to our customers. LONG TERM GOALS
IMPROVEMENT TEAMSSPRING 1998 PROCESS IMPROVEMENT TEAMSThe New Start team is focused on developing a process to orient new University employees and long-time University employees that are new to ABA. COMPLETED PROCESS IMPROVEMENT TEAMS Process improvement teams were first established in February, 1996.
Link to the team pages for further information and a list of members.
OTHER PROJECTSIn addition to the team process improvement projects, work is in progress in the following subcommittees:
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Administration and Business Affairs page updated March 23, 1998 |
Table of contents |
Total Quality Management: Information | HOMEPAGE | back to
Total Quality Management and Reinventing Government |
go on to:
The EFQM Excellence Model |