How to do TQM on the web-site for teachers and learners of English as a secondary language from a German point of view.

Table of contents How to do TQM HOMEPAGE back to
Introduction to Process Improvement go on to:
Understanding the customer

Short Survey: How to do it

John Cuthbert 1998-99
Over 90 % of the capability, creativity, knowledge, skills and experience are outside the top management team, but constrained in departmental boundaries.
Over 90 % of the vision, will, determination, patience, leadership and power are inside the top management team. Putting these together makes an unbeatable combination. It starts with the Chief Executive or Head of the organisation, who needs to:

create an inspiring vision

and enable others to achieve it

encourage excellence and empower quality people

make a long-term commitment to quality

invest time, energy, patience and determination.

TQM is continuous improvement through people

The best results come when you intertwine TQM, ISO 9000 and IiP
That is the EFQM Excellence Model and Knowledge Management

Table of contents How to do TQM HOMEPAGE back to
Introduction to Process Improvement go on to:
Understanding the customer