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...we use the terms group and team completely interchangeable; we intend no distinction whatever between them.


J.Richard Hackman (ed.): Groups That Work (and Those That Don't), Creating Conditions for Effective Teamwork, Jossey-Bass Publishers, San Francisco /Oxford 1990 p. 13
Table 1:
Points of Leverage for Creating Conditions That Enhance Group Task Performance
 
Process Criteria of Effectiveness
Points of Leverage
Group Structure Organizational Context Coaching and Consultation
Ample effort Motivational structure of group task Organizational reward system Remedying coordination problems and building group commitment
Sufficient knowledge 
and skill
Group composition Organizational education system Remedying inappropriate "weighting" of member inputs and fostering cross-training
Task-appropriate performance strategies Group norms that regulate member behavior and foster scanning and planning organizational information system Remedying implementation problems and fostering creativity in strategy development


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The people side of quality
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Group / Team Risks
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